We do have to charge fees for services that are not part of our everyday supply of electricity to you.



Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee.$150.00+GST
Special or Final Read$30.00
Electricity Reconnection$75.00
Electricity Disconnection (per visit)$95.00
Electricity After Hours Reconnection*$125.00
Gas Disconnection or ReconnectionAs quoted
Gas After Hours Disconnection or Reconnection*As quoted
Gas Same Day Disconnection or ReconnectionAs quoted
Safety Reconnection and Disconnection (based on the network)$30.00 - $170.00
LPG Urgent Delivery Fee$80.00 - $180.00
Debt Administration$25.00
Customer Site Visit$60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)Up to $140.00
New Connection or Livening$95.00
Capacity Upgrade or Downgrade$140.00
Bill Copy$5.00
Credit Refund (direct credit only. Free on closed Accounts).$15.00
Pricing Plan Change (one free change per annum).$15.00
Residential Bond (special circumstances apply)Up to $150.00
COV (Certificate of Verification)$170
Debt CollectionAll Costs
No Access Fee$25
Administration of ArrearsUp to $1.15/day

All service requests are subject to Electra Energy’s standard terms and conditions. Click here to view.