We do have to charge fees for services that are not part of our everyday supply of electricity to you.

Fees

Amount

Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee.$150.00+GST
Special or Final Read$30.00
Electricity Reconnection$75.00
Electricity Disconnection (per visit)$95.00
Electricity After Hours Reconnection*$125.00
Gas Disconnection or ReconnectionAs quoted
Gas After Hours Disconnection or Reconnection*As quoted
Gas Same Day Disconnection or ReconnectionAs quoted
Safety Reconnection and Disconnection (based on the network)$30.00 - $170.00
LPG Urgent Delivery Fee$80.00 - $180.00
Debt Administration$25.00
Customer Site Visit$60.00
Electricity Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)Up to $140.00
Electricity New Connection or Livening$95.00
Electricity Capacity Upgrade or Downgrade$140.00
Gas Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)As quoted
Gas New Connection or LiveningAs quoted
Gas Capacity Upgrade or DowngradeAs quoted
Bill Copy$5.00
Credit Refund (direct credit only. Free on closed Accounts).$15.00
Pricing Plan Change (one free change per annum).$15.00
Residential Bond (special circumstances apply)Up to $150.00
COV (Certificate of Verification)$170
Debt CollectionAll Costs
No Access Fee$25
Administration of ArrearsUp to $1.15/day

All service requests are subject to Electra Energy’s standard terms and conditions. Click here to view.