Terms and Conditions

Residential - Standard Terms

Standard Residential Terms

This Agreement applies to all Electra Energy customers from 1 April 2024 and is referred to by the Product Schedule.


Residential Terms and Conditions - Before May 2017

This Agreement applies to all Electra Energy customers who joined before 18 May 2017

 

Residential - Product Schedule

Product Schedule - Electra Price Promise

This Product Schedule applies to all Electra Energy customers on our Price Promise Plan.


Electra Energy Product Schedule - after 1 April 2021

This Product Schedule applies to all Pulse Energy Residential customers who signed up after 1 April 2021.


Electra Energy Product Schedule - before 1 April 2021

This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 April 2021.


Electra Energy Product Schedule - before 1 January 2020

This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 January 2020.


Electra Energy Product Schedule adding Gas–Before May 2017

This Product Schedule applies to all Electra Energy customers who joined before 18 May 2017 and are adding gas to their energy account


Business

Business Terms and Conditions

This Agreement applies to Electra Energy Business customers who joined from 18 May 2017


Other

Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.