Terms and Conditions
Residential - Standard Terms
Standard Residential Terms
Residential Terms and Conditions - Before May 2017
This Agreement applies to all Electra Energy customers who joined before 18 May 2017
Residential - Product Schedule
Product Schedule - Electra Price Promise
This Product Schedule applies to all Electra Energy customers on our Price Promise Plan who have signed up from 1 April 2023.
Electra Energy Product Schedule - after 1 April 2021
This Product Schedule applies to all Pulse Energy Residential customers who signed up after 1 April 2021.
Electra Energy Product Schedule - before 1 April 2021
This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 April 2021.
Electra Energy Product Schedule - before 1 January 2020
This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 January 2020.
Electra Energy Product Schedule adding Gas–Before May 2017
This Product Schedule applies to all Electra Energy customers who joined before 18 May 2017 and are adding gas to their energy account
Business
Business Terms and Conditions
This Agreement applies to Electra Energy Business customers who joined from 18 May 2017
Other
Notice of Exemption
Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.